Optimizing the Business Model for Competitiveness

Written by Don Ryan Global Deployment

In October and November 2011, KPMG and its research partner, Market Probe, conducted a series of 18 in-depth interviews with shared services management executives across a mix of Fortune and Global 500 corporations in the U.S. and Europe. The result of this work is a groundbreaking white paper titled: “Global business services innovation - optimizing the business model for competitiveness”.

For most of these companies, global business services deployment has been a work in progress for the last 5 to 10 years (about two-thirds of companies started less than 5 years ago and roughly a third started 7 to 10 years ago). Interestingly, two of the companies (an IT and food and beverage) with the most mature and comprehensive shared services organizations have the longest (IT) and shortest (food and beverage) outsourcing and shared services history - the age of organization does not always indicate a high level of maturity.

This research study has two goals. The first is to provide a baseline for global outsourcing and shared services maturity among large enterprise using KPMG’s global business services maturity model. The second is to examine the key cultural, organizational, financial and operational factors that influence maturity.

These two goals are analyzed by:

Examining the construct of the KPMG model
Analyzing how companies’ actual experiences match their flow
Quantifying those factors that drive maturity

This is the first in a series of research reports that will evaluate shared services maturity among Global 500 companies, and the key levers and drivers of delivery and organizational excellence.

For more information on KPMG’s approach to global shared services please see link below.
http://www.kpmginstitutes.com/shared-services-outsourcing-institute/insights/active/global-business-services-innovation-3166.aspx

Mr. Don Ryan