Optimizing the Business Model for Competitiveness
For most of these companies, global business services deployment has been a work in progress for the last 5 to 10 years (about two-thirds of companies started less than 5 years ago and roughly a third started 7 to 10 years ago). Interestingly, two of the companies (an IT and food and beverage) with the most mature and comprehensive shared services organizations have the longest (IT) and shortest (food and beverage) outsourcing and shared services history - the age of organization does not always indicate a high level of maturity.
This research study has two goals. The first is to provide a baseline for global outsourcing and shared services maturity among large enterprise using KPMG’s global business services maturity model. The second is to examine the key cultural, organizational, financial and operational factors that influence maturity.
These two goals are analyzed by:
- Examining the construct of the KPMG model
- Analyzing how companies’ actual experiences match their flow
- Quantifying those factors that drive maturity
This is the first in a series of research reports that will evaluate shared services maturity among Global 500 companies, and the key levers and drivers of delivery and organizational excellence.
For more information on KPMG’s approach to global shared services please see link below.
Don Ryan is Vice President, Technology Practice at Market Probe. CLICK FOR DON'S BIO