Insight Manager - The Ultimate Online Reporting System for Customer Experience Management
Now you can combine customer feedback with your company’s goals and research tools to provide truly actionable information.Q: What Is Insight Manager?
A: It is an advanced reporting system that provides respondent (customer) feedback at the click of a mouse.
Q: Who can use Insight Manager?
A: It’s intended for any managers, process owners and regional executives who are responsible for “Customer Experience Management” (CEM)
Q: How can it help my business?
A: It can help your business in several ways. First, it provides customer feedback in real-time. It has the ability to drill down the feedback to the deepest levels of your organization…and even to the respondent level. It can also be used as a training tool to coach specific front-line staff…and it allows you to manage hot alerts by taking corrective actions.
Please view our short video to get closer look at the system.
System Features:
- Unit Highlights
- Charting
- Verbatim Audio
- Trending
- Peer Comparison
- Hot Alerts
- Drilldown
Like the e-Dashboard, Insight Manager’s authentication feature limits data views to match an employee’s organizational scope.
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